Pricing checks mark rates that need context. Invoice review summarizes those differences. In the work order, open a marked rate to compare the saved price with the current calculation and see the difference.
A pricing mark is a prompt to investigate. It does not automatically correct the price or prove that someone made a mistake.
Understand the difference
Review the current price, calculated price, and the rule behind the calculation. A difference may come from a manual price, a Site-specific rule, an agreed membership benefit, or information that needs updating.
For supported service lines, ServeCommand can show that a rate was set manually when the saved pricing record identifies the change. A saved Site rule also has its own pricing context, so an intentional property-specific price can be distinguished from the broader company rule.
Example: a winterization price needs attention
An irrigation team finishes a winterization visit. The recorded rate is below the price calculated from the current service rules.
The office checks the Site details and the reason for the rate. On supported editable lines, an office user can apply the current calculation. For services that support Site pricing, an intentional property price can be saved for future work at that Site.
For example, a saved rate of $140 could differ from a $175 calculation because the current rules include a $35 pump fee. Check whether the pump work was performed, whether the property details are correct, and whether the customer had an agreed rate. This is an illustrative review, not evidence of a real customer’s lost revenue.
The correct result depends on what was agreed with the customer. A higher calculated price is not, by itself, a reason to replace an agreed price.
What should the office check before sending an invoice?
| Check | Decision it supports |
|---|---|
| Work performed and recorded items | Is the bill describing the work that actually happened? |
| Site inputs used by the calculation | Are zone count, pump details, and location accurate? |
| Current rate and calculated rate | Is there a difference to explain? |
| Saved Site terms, customer benefits, and memberships | Is the difference intentional? |
| Notes and job evidence | Does the record explain added work or an exception? |
Use the work-order pricing explanation to investigate a marked service rate. Make an authorized adjustment on a supported editable document when appropriate, then review the final bill. The table is a review process for your team; it does not imply an automatic approval or invoice-blocking workflow.
Recognize membership pricing
Where a membership benefit explains a below-rule rate, ServeCommand identifies it as a member rate rather than treating the intended discount as a pricing problem.
Owner-tag discounts do not add another discount to covered membership visits. Review the saved membership price before changing that work.
Resolve missing inputs first
If the Site or office coordinates are unavailable, distance-dependent pricing may not be fully checked. The review can show that distance pricing is unavailable and distinguish the remaining calculation from a complete price.
Resolve missing location information before applying the current calculation. A deliberate fixed Site price remains a separate option where supported.
Available actions depend on the document
The pricing comparison and the ability to change a price are separate. A pricing explanation can remain visible even when that document cannot be edited. Saving a Site rule is available only on supported surfaces; it is not an action on every document.
Custom lines without a pricing standard cannot be checked in the same way as a service with a resolved rule. The absence of a warning is not a guarantee that every price has been verified.